Trading conditions

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us. If you wish to return the item, this must be done within 14 days of receiving the item.

The cancellation period expires 14 days after the day you receive your goods or get the last goods in physical possession when it concerns an agreement for several different goods that are ordered in one order and are delivered individually.

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given by sending an email to: info@saeberiget.dk or by phone: 22287861. In your notification, you must clearly inform us that you wish to exercise your right of cancellation.

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Return

You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs of returning the goods. You bear the risk of the goods from the time of delivery.

The costs for return are expected to amount to a maximum of approximately DKK 50.00.

Goods excluded from the right of withdrawal

The following types of goods are exempt from the right of withdrawal:

• The supply of food, beverages or other goods for the household’s current consumption, which are physically delivered to the consumer’s home, residence or workplace by a trader who frequently and regularly operates fixed routes,
• Creation or transfer of rights in immovable property, with the exception of distance contracts for the sale of financial services or distance contracts for the rental of immovable property,
• Construction of building,
• Covered by Section 1(1) of the Danish Consumer Contracts Act on the right of use of accommodation on a timeshare basis, long-term holiday products, etc.,
• Covered by Section 1(1) of the Package Travel Act,
• Games where a monetary stake is paid for participation, or
• Where the goods and the purchase price are exchanged simultaneously with the conclusion of an agreement outside the trader’s place of business, if the purchase price does not exceed DKK 350.

2. Non-financial services provided, if the provision of the service has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal ends when the service is fully performed.

3. Delivery of goods that are manufactured to the consumer’s specifications or have been given a distinct personal touch.

4. Delivery of goods that are likely to deteriorate or become obsolete quickly.

5. Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.

6. Delivery of goods which, due to their nature, are inextricably mixed with other goods upon delivery.

7. Delivery of alcoholic beverages where the price was determined at the time of conclusion of the purchase agreement and delivery can only take place after 30 days, and where the actual value depends on market conditions over which the trader has no influence.

8. Agreements for specific urgent repair or maintenance work at the consumer’s premises, which the consumer has expressly requested in advance.

9. Delivery of sealed audio or video recordings or computer software on which the consumer has broken the seal.

10. Delivery of newspapers, periodicals or magazines, with the exception of subscription agreements for the delivery of such publications.

11. Agreements concluded at a public auction.

12. Provision of services in the form of accommodation other than for residential purposes, transport of goods, car rental, catering or services in connection with leisure activities, where the contract states on what date or within what specific period the service in question is to be performed.

13. Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer’s prior express consent and acknowledgement that he or she thereby loses his or her right of withdrawal.

14. Financial services covered by the Act on Mortgage Loans and Mortgage Bonds, etc.

15. Agreements for goods, securities or services if the price depends on fluctuations in the capital market over which the trader has no influence and which may occur during the cooling-off period.

You lose your right of withdrawal if;

• you break the seal on goods that are not suitable for return for health protection or hygiene reasons.

The condition of the item when you return it

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, properties and functioning of the goods. In other words, you can try the goods in the same way as if you tried them in a physical store, but you may not put them into actual use.

If the item has been tried on beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a portion or none of the purchase amount back, depending on the commercial value of the item.

Refund of the purchase amount

If you regret your purchase, you will receive a refund of the amount you have paid to us. In the event of a decrease in value for which you are responsible, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will make such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

If you regret your purchase, the item must be sent to:

SæbeRiget Aps.
CVR-nr. 31850029
Hovej 13
6857 Blåvand
Danmark

We neither accept packages without delivery nor packages sent by cash on delivery.

Personal data policy

In order for you to enter into an agreement with us, we need the following information: Name, address, phone number and email address.

We register your personal information for the purpose of delivering the goods to you.

The personal data is registered with SæbeRiget and stored for five years, after which the information is deleted.

The data controller at www.sæberiget.dk is Bente Staal.

As a registered user of SæbeRiget, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Danish Personal Data Act and inquiries in this regard should be directed to:
info@saeberiget.dk.

Access to complaints

If you want to complain about your purchase, please contact info@saeberiget.dk. If we are unable to find a solution, you can file a complaint with the relevant board in the area, provided that the conditions for this are met.

The terms and conditions were last updated on 20.03.2017.